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Customer Service
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Please
contact us by email for the quickest response. |
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EMAIL |
customerservice@anythinganimals.com
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PHONE |
(321) 652-4437
Monday -
Friday 9.00 AM - 3.00 PM (Eastern Time) |
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Anything
Animals will not sell or distribute, any information
regarding our customers. This includes but is not limited to:
phone numbers, e-mail address, street address, names. We
consider your privacy of the utmost importance. |
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SECURE ORDERING |
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All
Major Credit Cards Welcome |
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SHIPPING TIME FRAME |
Orders are shipped within
2-3 business day unless otherwise stated. Orders are shipped either by UPS or the United States
Postal Service. Delivery time frame is normally 5-10 business days. |
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DAMAGED ORDER |
If your order is
delivered damaged. Please keep the original packaging, and notify
customerservice@anythinganimals.com within 24 hours of receipt. |
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SHOPPING |
If our shopping cart
does not recognize your address, and you receive a bad or incorrect address
message, are having trouble placing your order.
Do not continue to
order.
We will contact you by email and process the order manually.
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SHIPPING |
Shipping charges on International orders will
be charged separately, and will not appear at checkout. All overseas
orders will receive an email with the shipping
cost, and time frame quote. These order will not be shipped until you have approved of the shipping cost. |
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CUSTOMS/DUTY FEES |
Items purchased for overseas delivery
are often charged customs fees or taxes. These amounts are
different for each delivery destination. You may wish to contact your local government to find the taxes or customs
fees that would be due upon delivery, before placing an order. We are not responsible for any taxes or custom fees imposed. All fees are
the responsibility of the customer. |
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RETURNS |
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15 day return policy.
Do not return items beyond the 15 day return policy time frame. All
returns received beyond the 15 day time will not be returned to
the customer. We cannot accept responsibility for items that
are returned beyond the return policy time frame, or items that are
not allowed for return. Allow 10-15 days for returns
to be processed, and credit to be applied. All returns must be unwashed, unused, in salable condition, and in the original packaging. A 20% re-stocking and handling fee is imposed. You
do not need a return authorization number to make a return. |
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The following items can
not be returned or
exchanged: |
*Sale
Items *Cut Fabric *Special Order
Items *Christmas Tree Skirts/Stockings |
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We do not
refund shipping charges, unless your package is received damaged. Customer is responsible for return
freight. We recommended you insure your returned package. The
original packaging must be intact. Include your name and billing address, to insure correct credit is
applied. |
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Return/Exchange
Address: Anything Animals, PO
BOX 111556 Palm Bay, FL. 32911-1556 |
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EXCHANGES |
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All exchanges must be made within 15 days from the date of receipt. A
re-stocking fee is not applied to exchanges. You do not need
a return authorization number to make an exchange. A new shipping charge
will be applied for the new item or items being shipped. |
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Return/Exchange
Address: Anything Animals, PO
BOX 111556 Palm Bay, FL. 32911-1556 |
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